Agent / Partner Agreement

Last updated: July 31, 2026

This Agreement governs use of the Sehaab platform by travel agencies and companies ("Agent," "you") registering for a business (B2B) account, separately from — and in addition to any parts of — the consumer Terms of Service that also apply to your use of the Platform.

1. Who we are

Sehaab is operated by Sehaab Service F.Z.E, a Free Zone Establishment (Limited Liability) registered with the Free Zones Authority of Ajman, United Arab Emirates, under Commercial Registry No. 56080, holding an E-Commerce License (Establishment Card No. 211186/6). Registered address: Office C1, 1st Floor, SF7892, Ajman Free Zone C1 Building, Ajman Free Zone, United Arab Emirates. Contact: support@sehaab.net or +971 50 293 6375.

2. What this Agreement covers

Sehaab provides Agents with access to a business booking platform ("Platform") to search, price, and book flights, hotels, and other travel products on behalf of the Agent's own clients. Sehaab's contractual relationship is with you, the Agent — not with your end clients or travelers. You are responsible for your own relationship, terms, and any consumer-protection obligations owed to the travelers you book for.

3. Onboarding and KYB

Before you can use credit-based booking or full platform features, you must complete company verification ("KYB") by providing accurate company information, including company name, trading name, tax/VAT number, registered business address, and banking details. Sehaab may request additional documentation and may decline or suspend onboarding at its discretion.

4. Account status

Your account is assigned one of the following statuses, which Sehaab may change at its discretion:

• Active — full access, including credit-based bookings up to your approved credit limit.
• On Hold — new credit-based bookings are blocked; wallet-funded (prepaid) bookings continue to work.
• Credit Suspended — same as On Hold: no new credit exposure, wallet bookings unaffected.
• Closed — account access ends; any outstanding balance remains due.

5. Payment: wallet and credit

You may fund bookings via Wallet (a pre-funded balance debited at time of booking, always available regardless of account status) or, subject to approval, Credit (an agreed credit limit and payment terms set individually for your account, adjustable by Sehaab based on your payment history and risk assessment).

To top up your wallet or settle a credit balance, you submit a payment request through the Platform, which Sehaab's finance team reviews and allocates.

6. Pricing, markup, and your clients

Prices shown to you reflect Sehaab's platform pricing for Agents. What you charge your own clients, and any markup you apply, is entirely your own commercial decision — Sehaab has no involvement in your pricing to your end clients.

7. Booking accuracy and your responsibility to your clients

You are responsible for entering accurate traveler and booking information. Prices are re-verified against live Supplier availability at the moment a booking is confirmed. Ticket issuance for agent bookings requires staff confirmation on Sehaab's side as an internal control.

8. Cancellations and refunds

Cancellation, date-change, and refund requests for Agent bookings are subject to the same principle as consumer bookings: the Supplier's own fare/cancellation rules govern what's actually refundable, and any refund is processed only after review and confirmation by Sehaab's back office.

9. Suspension and termination

Sehaab may suspend or terminate your account for false onboarding information, failure to settle an outstanding credit balance, fraudulent or abusive use, or breach of this Agreement.

10. Confidentiality

Each party agrees to keep confidential any non-public commercial terms exchanged under this Agreement, except as required by law.

11. Liability

To the maximum extent permitted by applicable law: the Platform is provided "as is"; Sehaab is not liable for acts, omissions, delays, or service failures by Suppliers; and Sehaab's aggregate liability to you for any claim is limited to the fees you paid Sehaab in the 3 months preceding the claim.

12. Changes to this Agreement

Sehaab may update this Agreement from time to time, posting the updated version here with a new "Last updated" date.

13. Governing law and disputes

This Agreement is governed by the laws of the United Arab Emirates and the regulations of the Ajman Free Zone Authority. Disputes are subject to the exclusive jurisdiction of the courts of Ajman, UAE.

14. Contact

support@sehaab.net or +971 50 293 6375.