B2B Login
Sehaab · Journeys Simplified
B2B Business AccessB2B Login
Owner approval required

Return / Refund Request

Customers can request cancellation, date change, or refund. Money is not returned until back office owner confirmation.

Submit request

Enter booking number or booking ID. The request goes to back office first.

Return workflow

Refund is controlled by back office

1. Customer submits request.

2. Back office reviews booking, supplier policy, and payment status.

3. Owner/admin confirms return.

4. System cancels booking and marks eligible captured payments as refunded.